Customer service, complaints & feedback

Should your experience with us not meet you expectations our customer service team are on hand Monday to Friday, 08.30 – 17.30. While we work hard to ensure that you are happy, we may occasionally fall short. If we do, then we ask that you let us know about it, and give us an opportunity to make it right.

In the case that you wish to make a complaint please contact us via We will send you an email to confirm that we have received your complaint within 24 hour and strive to respond to it within two working days.

Complaints vary from being property/maintenance related, or perhaps issues that arise in the property between Guardians from time to time. Any and all complaints will be dealt with as swiftly as possible, in an effort to determine the best solution going forward. Of course, all complaints are treated confidentially, and are resolved with each individual to a satisfactory outcome.


Our vacant property services provide clients with peace of mind that their building is secure and maintaining value

To find out more contact one of our vacant property specialists today